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Your account details, wallet activity and contact information belong to you — and this policy explains exactly how sz casino collects, uses and protects that data. Availability of our services depends on local law and is accessible where local law permits in eligible regions including the Philippines.
When you open an account with sz casino, we collect the information you provide directly — your name, contact details, and the payment method you link to fund your wallet. This includes context from local payment routes such as GrabPay and Coins. ph, where those methods are used to process a transaction on your account. We also collect technical data generated during your session: device type, browser signals, and interaction logs that help us keep the account environment consistent and detect unusual access. We do not sell your personal data to third parties, and we do not share it with advertisers. Data shared with payment processors — including e-wallet operators and bank transfer networks — is limited to what those processors need to complete your specific transaction. Nothing beyond that scope is transmitted. Retention periods vary by data type. Transaction records tied to your account wallet are kept for the period required under applicable financial rules. You may request a summary of what we hold, ask us to correct an error, or raise a concern through our support channel at any time. The rights and steps for doing that are set out in the sections below.
When you use GrabPay to fund your account, we pass only the transaction reference and amount to the GrabPay network. No other account details leave our system in that exchange.
Coins. ph wallet transactions follow the same limited-data principle. We share only what the Coins. ph network needs to match your deposit to your account — nothing additional.
Device and session signals are collected to maintain account security and flag access that does not match your usual pattern. You can review active session records inside your account dashboard after login.
Not every interaction on this site falls under the same data rules. This section separates what the privacy policy directly governs from areas where separate terms or third-party conditions apply. Knowing the boundary helps you direct questions to the right place.
Login credentials, session tokens and account profile fields are fully within scope. We control how this data is stored, for how long it is retained, and who within our systems may access it.
Wallet funding and withdrawal records are within scope for the data we hold on our side. The payment processor — GrabPay, Coins. ph or another configured route — applies its own data policy to the portion of the transaction it handles.
Game session data and bet history recorded within your account fall under this policy. The game studios whose titles appear in our lobby — Joker, PG Soft, JDB, CQ9 — handle game-engine data under their own terms and are not governed by this document.
Any external link that takes you away from sz casino is outside our policy scope. We do not control data collected by third-party websites or apps you navigate to from our pages.
You have several concrete options under this policy — none of them require a formal legal process to initiate. Start from your account dashboard after login: your profile section shows the contact and identity details we hold on file. If something is wrong, you can submit a correction request directly through the support channel. We will acknowledge the request and tell you what we updated or why a change could not be made, depending on what the record requires. For a full data summary — a list of what we hold across your account, wallet history and session logs — contact our support team and ask for an account data report. Requests are handled individually; we do not use an automated self-serve export at this time. If you believe we have handled your data incorrectly, raise it with us first so we can address it before you escalate to a relevant authority.
After login, your account dashboard shows the contact details, verification status and wallet linkage we hold. Check these regularly, especially after changing your phone number or e-wallet.
Submit a correction through the support channel with the specific field that needs updating. We confirm changes in writing and note the date of correction on the record.
Contact support and ask for an account data report. We compile what we hold — profile fields, transaction context, session logs — and send it to the contact address on your account.
If a policy question is not answered here, contact us directly. We respond to data-handling concerns and can escalate internally if the issue requires a review beyond standard account support.
Three ways to contact sz casino specifically about this privacy policy — use whichever fits the question you have. Account-specific questions are handled faster when you include your registered contact detail in the first message.
Open the chat widget from any page on sz casino and tell the agent your question is about the privacy policy. This is the quickest path for account data corrections or session access questions.
Send a written request to our support address for policy matters that need a documented response — such as a data summary request or a correction you want confirmed in writing.
Your account settings page after login shows current data on file. Use this as your first stop before contacting support — many profile corrections can be initiated from there directly.
Data handling at sz casino is built around limiting what we collect to what we actually use. We do not build marketing profiles or share account data for advertising. Security controls protect your data at rest and in transit, and we review access permissions across our internal systems on an ongoing basis.
We use cookies to keep your session active after login and to remember your account preferences. No third-party advertising cookies are dropped from our pages. You can clear cookies via your browser settings; this will log you out of any active session.
Password storage uses one-way hashing. Login attempts that exceed a defined threshold trigger an account hold. You are notified at your registered contact address when a login occurs from an unrecognised device.
We keep account data for the period required by applicable financial and operational rules. When retention is no longer required, data is deleted or anonymised from our active records. Ask support for details on the retention period for your account type.
When this policy is updated, we post the revised version on this page and note the date of change at the top. Continued use of your account after a posted update means you have seen the revised terms. Contact us before that if you have a question about a proposed change.
If something in this policy is unclear, these questions cover what account holders ask most often. Contact support directly if your question is not listed here.
We collect the name, contact details and identity information you provide during account registration. When you link a payment method — such as GrabPay or Coins. ph — we also record the transaction reference and amount for wallet activity on your account. We do not collect payment card numbers directly.
We share only what is necessary to complete a transaction. Payment processors like GrabPay and Coins. ph receive the minimum data needed to match your deposit to your account. We do not sell or share your data with advertisers or data brokers.
Contact our support team and request an account data report. We will compile your profile fields, transaction context and session log summary and send it to your registered contact address. There is no automated self-serve export at this time.
Yes. Submit a correction request through live chat or email support, specifying the field that needs updating. We confirm all changes in writing and record the date of correction. Some fields tied to identity verification may require additional confirmation before we update them.
Retention periods depend on data type. Transaction records are kept for the period required under applicable financial rules. Session logs are retained for a shorter operational period. When retention is no longer required, data is deleted or anonymised. Ask support for specifics relevant to your account.
Raise it with us first through the support channel — describe the concern and include your registered contact detail. We investigate and respond to data-handling concerns individually. If the issue is not resolved to your satisfaction, you can escalate to a relevant data authority in your eligible region.